Privacy Policy
Last Updated: July 15, 2025
Nautilus Tropical Fish LLC
Nautilus Tropical Fish (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit:
www.nautilustropicalfish.com
https://nautilustropicalfish.company.site/
or when you make a purchase, contact us, or interact with any of our services.
By using our websites, you agree to the terms described in this Privacy Policy.
1. Information We Collect
A. Personal Information You Provide
We collect personal information when you:
Place an order, Create an account, Sign up for emails, Contact us via forms, email, or chat, Request DOA support or shipping assistance
This may include:
Full name, Email address, Phone number, Billing and shipping address, Payment information (handled securely by processors), Order history and cart details
Note: We do not store full credit card details. Payment data is handled securely through Lightspeed Payments and other integrated, PCI-compliant payment processors.
B. Automatically Collected Information
When you visit our websites, we may collect:
IP address, Device type, Browser type, Pages viewed, Visit duration, Referring URL
This data helps improve website performance, security, and user experience.
C. Cookies & Tracking Technologies
We use cookies for:
Saving items in your shopping cart, Maintaining account sessions, Analytics (Lightspeed, Google Analytics, etc.)Website functionality Improving shopping experience.
You may disable cookies in your browser, but some features may not work properly.
2. How We Use Your Information
We use your information to:
Process and fulfill orders, Provide live arrival (DOA) support, Send UPS/FedEx tracking updates, Communicate about orders or customer service requests, Improve our websites and product offerings ,Prevent fraud and secure our websites, Send marketing emails (only if you opted in) Comply with legal requirements.
3. Sharing Your Information
We do NOT sell or rent personal information.
We only share your data with trusted third parties as necessary, including:
Shipping carriers
(UPS, FedEx, USPS)
Payment processors
(including
Lightspeed Payments
)
Email marketing providers
(for opted-in marketing)
Website analytics and hosting services
Fraud prevention and security tools
All third-party partners are required to keep your information confidential and secure.
4. Live Arrival Guarantee & DOA Claims
To process DOA claims, we may request:
Photos or videos showing livestock in the
unopened bag.
Delivery time confirmation, Order number
This information is used only to verify the claim and improve shipping practices.
We will never share photos publicly without your permission.
5. Data Security
We take reasonable measures to protect your information, including:
SSL encryption, Secure hosting, Encrypted payment processing, Limited admin access, Fraud monitoring
Although we follow industry best practices, no online system is 100% secure.
6. Your Rights
Depending on your region, you may be able to:
Access your personal data, Request corrections, Request deletion, Opt out of marketing emails, Adjust cookie settings, Request details on how your data is used
You may submit these requests by contacting us at:
📧 info@nautilustropicalfish.com
7. Email Marketing
You will only receive promotional emails if you:
Subscribe manually, Opt in during checkout, Create an account and choose email preferences.
You can unsubscribe anytime via the link in our emails or by emailing info@nautilustropicalfish.com.
8. Third-Party Links
Our websites may contain links to external sites.
We are not responsible for the content or privacy practices of third-party websites.
9. Children’s Privacy
We do not knowingly collect information from children under 13.
If such data is discovered, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy at any time.
The latest version will always be posted with a revised “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is used, please contact us:
Nautilus Tropical Fish LLC
📧 info@nautilustropicalfish.com
🌐 www.nautilustropicalfish.com